Introduction to User Adoption: Part 4 of 4

This is the final post in a four part series on user adoption and how to begin your user adoption journey. Before reading on, you might like to read steps 1 through 6. 

This week, we’re wrapping up our four part series discussing User Adoption, and we’re onto our final two steps. Over the past three weeks, we hope we’ve helped you discover what “user adoption” is and that by following the first 6 steps, you have been able to start the transition from this common business challenge towards a stronger change management and training strategy.

Step 7: The finish line isn’t the destination

“Leadership isn't about winning; it's about bringing people with you to the finish line.”  - John C. Maxwell

Envision yourself after months of investing time and resources, training and implementing your new solution and you’ve made it. You’re finally crossing the “finish line”. Your resources may be thinking that it’s time to take a break or get back to their day jobs.

We know that after go-live, companies have a tendency to relax and sometimes revert back to their old ways, even after a very successful implementation, because it’s comfortable. It’s important to realize that the “finish line” of your project should not be the final destination in your user adoption journey. Be sure you are reinforcing this new way of tracking time, requesting time off or scheduling resources through recognition and reward. Pushing beyond the finish line will be critical to the success of your new solution. Here’s some considerations:

  • It takes a concerted effort and plenty of time to make sure a change "sticks" and that the project objectives are sustained long-term

  • Organizations that plan for and dedicate resources to reinforce their user adoption efforts are more likely to meet or exceed project objectives

  • Reinforcement can be difficult once a project goes live because we know our clients are often moving straight onto the next project or going back to their everyday activities

  • Seven out of ten people say that training and development opportunities influence their decision to stay with a company

Step 8: Measure your results, realize your benefits

“Success comes from taking the initiative and following up…” - Tony Robbins

When do you consider your project to be complete? No matter when you officially “go live”, we urge you to consider this: Go-live does not equal adoption. Realizing the intended benefits requires short and long-term focus on reinforcement and maybe even course correction. We recommend the following in order to fully realize the benefits you were striving for:

  • Review your project vision, objectives and the key performance indicators (KPIs) you identified before the project began (refer to our first blog)

  • Meet with your project team and key stakeholders to do a “lessons learned” session

  • Determine points of successful user adoption, e.g., percentage of employees using the system

  • Recognize and reward success

  • Identify points of hesitation and opportunities to address those through additional training on areas of frequently asked questions

  • Measure the results of your training investment.  The total loss to a business from ineffective training is a staggering $13.5M (per 1,000 employees)

We’re glad you joined us as we shared our best practices for achieving success in your business’ user adoption journey and hope that you found our 8 steps to be helpful. At Presence of IT, we are committed to the value of user adoption. The statistics prove that when organizations focus on the “people side of change” the success of a project can increase by up to 96%!

We are a global company with a local presence. We welcome the opportunity to partner with you on user adoption. Please visit our page on user adoption and engagement for more information.