Maybe you have developed your own custom in-house Workforce Management (WFM) system or maybe it was thrown in with your new HR system. Maybe your payroll company gave it to you at a steep discount to win your business, the price was right and you were able to automate some of your manual processes. You hear all the time there are better WFM systems out there and you need to switch. Yet, even with all the swift praise, you feel your current solution is good enough because fits your most basic needs and the time is never right for switching WFM systems.
First of all, what even is a WFM system? It’s not HR, operations or finance, yet has the ability to impact your company’s bottom line tremendously. A WFM system can deliver tools designed for timekeeping, scheduling, forecasting, and labor budgeting to name a few, but there are many more.
You may still have any or all of the following thoughts:
I don’t have enough employees to justify the cost.
My in-house system has been working for years and it works just fine.
I could wait at least another year before switching processes.
If I make the switch now, who is going to train my employees?
The learning curve is going to take too long to be useful.
How do I choose which WFM system is right for my business?
A new best-of-breed WFM system can be big change to a company’s processes and the infrastructure can be intimidating. However, improved efficiencies and processes from further automating day-to-day tasks will enable you to make more strategic and informed decisions about your organization. In the long run, you will see scheduling, staffing and overtime issues slashed, employee satisfaction and retention rates rise, and improved efficiencies which allow you to reallocate some of your time to focus on those critical business tasks you never seem to have time for.
Imagine having more control over your people management. Automating your workforce management will allow you to get the right tools, visibility and reporting you need to see where costs are occurring in your business. You’ll also be able to reduce time fraud, streamline your payroll and manage absenteeism. (Kronos.com, Labor Costs).
The ability to switch shifts around in real-time, correct employees scheduled at just the right time, and approving or denying overtime, vacation and sick hours as they come through will save you more time and money to be able to discover further business opportunities.
Empowering your employees through mobile and self-service improves employee engagement and satisfaction while you still have the ultimate control of approvals and what your employees have access to. Traditional paper-based tasks such as time-off requests can be automated and can get you closer to a paperless environment. Gone are the days of posting paper schedules. Tedious manual tasks that require phone calls or back and forth emails like scheduling change requests or filling open shifts can be streamlined and automated in a modern WFM System.
So, as you ask yourself again if workforce management is really right for you and your business, consider that your future self will wish you had said yes to change today. Waiting will only prolong outdated processes costing your business more money while ineffectively spending your time.